Refund policy

Twisted Reality E.N.T. — Where creativity lives.

Every Twisted Reality piece is made to order just for you by our print-on-demand production partners. Because each item is produced after you order, we handle returns a little differently than a warehouse retailer.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted, or is not the item you ordered, we will make it right with a free replacement or a full refund for the affected item.

Contact us within 30 days of delivery at clowery651@gmail.com.
Include your order number and clear photos of the issue (the item, the print or defect, and the shipping label if the package was damaged).
You do not need to send the item back unless we ask you to.

Size and change-of-mind requests

Because items are custom made to order, we cannot accept returns for wrong size, fit, or change of mind. Please check the size guide on each product page before ordering. Where our production partner allows it, we will offer an exchange or store credit — reach out within 30 days of delivery and we will tell you what is available for your item.

Order changes and cancellations

Production starts quickly. If you need to change or cancel an order, email us as soon as possible. We can cancel for a full refund only if production has not started.

Lost or returned packages

If tracking shows your order as delivered but you cannot find it, contact us within 30 days and we will work with the carrier and our partner to help. Packages returned to us because of an incorrect or incomplete address can be reshipped at the customer's cost for shipping.

Refunds

Approved refunds are issued to your original payment method, usually within 5–10 business days. Original shipping charges are refunded only when the error was ours.